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	<title>Developing Effective Organizations &#187; water cooler talk</title>
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		<title>Water Cooler Talk</title>
		<link>http://www.developingorganizations.com/2009/01/05/water-cooler-talk/</link>
		<comments>http://www.developingorganizations.com/2009/01/05/water-cooler-talk/#comments</comments>
		<pubDate>Tue, 06 Jan 2009 01:26:38 +0000</pubDate>
		<dc:creator>Travis Sinquefield</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Corporate Culture]]></category>
		<category><![CDATA[corporate culture]]></category>
		<category><![CDATA[gossip]]></category>
		<category><![CDATA[water cooler talk]]></category>

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		<description><![CDATA[Knowledge @ W.P. Carey has an article about the importance of water cooler talk:
It is an idea that Ashforth advances under the banner of &#8220;tribalism&#8221; in a chapter he authored for the forthcoming SAGE &#8220;Handbook of New Approaches in Management and Organization.&#8221;
After all, says Ashforth, a pack of paralegals or a covey of consultants drinking [...]]]></description>
			<content:encoded><![CDATA[<p>Knowledge @ W.P. Carey has an article about the<a href="http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1653"> importance of water cooler talk</a>:</p>
<blockquote><p>It is an idea that Ashforth advances under the banner of &#8220;tribalism&#8221; in a chapter he authored for the forthcoming SAGE &#8220;Handbook of New Approaches in Management and Organization.&#8221;</p>
<p>After all, says Ashforth, a pack of paralegals or a covey of consultants drinking java or hanging about the proverbial water cooler is not so different from a tribe of Neolithic hunters sitting around a campfire. We as a species have come a long way since the days when the morning commute meant braving saber-tooth tigers but, at our core, people are still very much the same social animals we&#8217;ve always been. We want to feel like we belong and we value our closest connections beyond people we don&#8217;t know.</p>
<p>In a very real sense, organizations big and small would benefit by seeing themselves framed by a variation of Former U.S. House Speaker Thomas (Tip) O&#8217;Neill Jr.&#8217;s maxim, &#8220;All politics is local.&#8221; People care about the big issues, but place a very large importance on whether the potholes on their street are fixed and if there are jobs to be had in their town. So it is with organizational culture: The big issues matter but employees are most likely to judge an organization by their most local contacts &#8212; their boss and immediate coworkers.</p>
<p>Ashforth says an organization&#8217;s success is largely linked to its smallest social units, the tribes who congregate around the coffee maker.</p></blockquote>
<p>Ashforth does make a worthwhile point about the connections made and the translation of higher-order communication to the lower level, he neglects to mention the downside of such talk: office gossip. Every office has it, and I rarely ever see it as a positive. Generally, the gossip is negative in nature and really doesn&#8217;t do anything to benefit the organization. I don&#8217;t really see the groups that gather around the office as tribes&#8230;I think they more resemble packs of hyenas looking for tidbits of news to prey on. </p>
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